ORDERING

Because all products are handmade to order, lead times will vary. Please see individual products for more info on this. Bespoke order lead times will be discussed on consultation. 

PAYMENT

Payment for bespoke orders must be made via bank transfer on receipt of invoice. 

Items from the collection can be paid for via credit/debit card when ordered from the 'shop' page of the website. 

DELIVERY

We can deliver anywhere in the world. Prices for delivery will vary depending on location. All UK orders will be sent via Royal Mail Special Delivery. Orders to all other parts of the World will be sent via World Net.

Alternatively, you may come and collect your order free of charge from my London studio.

RETURNS

As part of Olivia's sustainability ethos to minimise waste, Olivia makes every piece to order. Due to this, and to the time taken to hand make each individual order, Olivia is unable to accept returns. 

Customers are more than welcome to visit Olivia's London Studio to view the collection before placing an order. 

If a piece is bought as a gift, Olivia may accept an exchange for another piece from the collection, however this will be decided on a case by case basis and is not guaranteed. 

 

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